A credential is only as good as what stands behind it. If a Certified Annuity Advisor misused the designation, misrepresented a product, or pressured you, tell us. The same directory that lets you verify a CAA lets you hold one accountable.
Most annuity complaints fall into four buckets. CAA governs how the designation is used and how a CAA is expected to treat you; if any of these happened, it is worth filing.
You were told an annuity was something it is not: a bank product, FDIC insured, risk-free, or guaranteed by the government. Or the rate, term, or fees you were shown did not match the contract.
You were pushed to sign the same day, told an offer would vanish, or discouraged from having the contract reviewed. A good annuity is still a good annuity next week.
Someone claimed to be a Certified Annuity Advisor who is not in the directory, kept using the mark after their designation lapsed, or used it to imply an endorsement that does not exist.
A CAA is expected to read the fine print out loud, name every fee, and put your goal ahead of the product. If that standard was not met, we want to know.
No report disappears into a void. Here is exactly what happens after you report an annuity advisor.
Your report goes straight to CAA. You get a confirmation, and nothing you share is posted publicly or sold to anyone.
We check the report against the designation standard and, where a CAA is named, their status and record in the directory. We may contact you for detail.
Depending on what happened, that can mean coaching, a formal warning, or removing the designation. If the harm is a licensing or financial matter, we point you to the right regulator too.
You can verify any CAA by name before or after you file. If the harm is a licensing or financial matter, your state insurance department takes complaints directly, and you can always contact us with questions first.
Share as much as you can. Everything here is confidential, and you will not be pressured to buy anything.
